TSA & HOMELAND SECURITY: all our clients and agencies that receive cargo are informed that due to TSA (HOMELAND SECURITY) regulations, who coordinate the fight against terrorism, it is essential that all boxes or packages be checked at the moment of being received at their offices, as well as the client's information in order to ensure that they do not contain any DANGEROUS OR EXPLOSIVE MATERIAL.
RULES, TERMS AND CONDITIONS OF TRANSPORTATION
- Zai Cargo SAS (the transporter) is not a public transport company and accepts the products for transport, under the following conditions. All and any activity carried out, such as advice, information given, or service provided, whether free of charge or not resulting from a transaction subject to the conditions hereinafter. Each condition shall be deemed to be incorporated into, and to be a condition of, any agreement between the company and its customers.
- Definitions. Under these conditions, the client, the person or company that hires the services of Zai Cargo like any other company that gives a consignment to Zaicargo for transportation. Contract means the contract of carriage between the customer and the carrier. Consignee means the person or company to which the item is to be delivered. Lot: Goods in bulk or contained in a parcel, parcel or container, as the case may be, or any number of separate parcels, containers or containers shipped at one time, in one load, by or to the customer from one address to an address.
- Parties and Sub-Contracting. The customer guarantees that he is the owner, or authorized by the owner of the goods to accept these conditions.
- Provisions of the Services. Any business accepted by the Carrier may, in the absolute judgment of Zai charge, be performed by the carrier or by its own agents to perform part of all relevant services, or by the carrier or employment to entrust the transportation of goods to others to perform part or all the services. The Carrier may use the services of any other company in order to fulfill the contract in whole or in part.
- Dangerous goods. Zai Cargo will not accept harmful, dangerous, flammable or explosive merchandise, merchandise or property capable of causing any damage. If the customer nevertheless offers such goods to the carrier, he shall be liable for any and all losses or damages caused by, or in connection with, the derivative products however, and shall indemnify the Company against all sanctions, claims, damages, costs and expenses that may arise in connection with them and the property may be destroyed or otherwise dealt with at the sole discretion of the company or by any other person in whose custody it may be at the relevant time. A list of prohibited merchandise can be found on our website www.zaicargo.com.
- Load and unload. When pickup or delivery is not at Carrier's facilities, Carrier shall be under no obligation to provide plants, power, or labor, other than the carriers driver, for loading or unloading. Any equipment or power required is fixed at the client's own risk and cost together with the losses, responsibilities, damages, expenses, claims or actions suffered.
- The Carrier may, if necessary, sign a document prepared by the Customer, acknowledging receipt of the bill of lading. It will not accept the correctness or condition, quantity or weight of the shipment at the time of receipt by the carrier.
- Liability for damages and detriments. The carrier will not be responsible for damages caused as a result of war or insurrection, invasion, requisition, or destruction by order of government authority, seizure and/or confiscation under legal process. Error, action, omission, inaccuracy, falsehood by the owner or the assets of his dependents or agents. insufficient, deficient or inadequate packaging, the weight, defect or natural deterioration of the products, insufficient or inadequate labeling or against the then. Riots, civil commotion, strikes.
- Limitation of Liability. Unless otherwise provided in these conditions, the responsibility of the Carrier is the sum insured. The Carrier will not be responsible for any loss or damage.
- Time limits for a claim. The carrier must be notified, in writing, of an impending claim within three (3) days after the scheduled delivery or deadline. The carrier must receive a claim form (available at www.zaicargo.com), to carry out the investigation and within a period of no more than fifteen (XNUMX) business days a response to the request will be provided. www.zaicargo.com), to carry out the investigation and within a period of no more than fifteen (15) business days, a response to the request will be given.
- The impossibility of compliance. The obligations of the carrier to carry out the contract will be relieved in case of impediment to do so with: client interference, fire, labor disputes, weather conditions, labor dispute, local holidays, and any other cause beyond reasonable control. of the Carrier.
ZAI CARGO TRACKING TERMS AND CONDITIONS
The ZAI CARGO package tracking systems accessed through this Website and the tracking information obtained through it are the exclusive property of ZAI CARGO ZAI CARGO authorizes you to use the Tracking Systems exclusively for tracking purposes. of shipments whose delivery has been processed by ZAICARGO for no other purpose. For other purposes, ZAI CARGO does not authorize offering the Information on any website or reproducing, distributing, copying, saving, using or profiting from the sale of the Information of any of our clients without the written permission or consent of ZAI CARGO, as it is If this is a personal Service, you may not assign your right to use the Tracking Systems or the Information. Any other access or use contrary to the provisions of its corresponding use is strictly prohibited.
TIME LIMIT FOR CLAIMS
All claims to ZAI CARGO SAS must be submitted in writing within 3 days of delivery. ZAI CARGO SAS is not responsible for losses that are not notified in writing within 3 days after shipment.
CUSTOMER RESPONSIBILITIES
- Your parcel will only be transported with a guide or delivery note representative of the same shipment. (No more than one parcel with a single guide or delivery note will be accepted).
- Each user of ZAI CARGO must be responsible for ensuring that the shipment to be made is well packed and with the corresponding security measures for safe transportation. (ZAI CARGO DOES NOT respond for delicate items that suffered damage due to being poorly packaged).
- Each ZAI CARGO user must declare what they are really sending in their parcels. (ZAI CARGO is NOT responsible for those articles that are revalued by the different customs or airport authorities and that were not declared at their origin).
WE CANNOT TRANSPORT
- Contents not declared in the guide.
- war toys.
- Military clothing or imitations.
- Explosives or flammable materials.
- pollutants.
- Jewels and precious stones.
- Money or securities.
- Spray or aerosols.
- Glass articles (in case of transporting them, it will be under the client's responsibility) • commercial quantities (more than 6 units).
- Items whose costs exceed $2,000 dollars or the equivalent in foreign currency.