FAQs

At the top right of our website is the tracking link, there you must place the tracking number, which is made up of 3 letters and 10 numbers, in that way you can check the status of your package.

• You cannot send packages exceeding an individual value of $2,000.
• The size of the box cannot exceed measurements of 1 meter by 50 centimeters on any of its sides.
• Packages cannot exceed 110 pounds in weight.
• You cannot exceed quantities greater than 6 units of the same merchandise per box.

• Bancolombia transfer, savings account: 223348586-03 ZAICARGO SAS
• Direct Deposit in Banco de Bogota, checking account: 092-80335-2
• PES payment
• PayPal payment

We deliver to the door of the house in main cities, in the case of municipal smaller towns or small cities, the delivery to the recipient’s address will depend on the coverage handled by each carrier, the weight and volume of the package.

The recipient must be Ecuadorian and must be registered at the Consulate with their family nucleus. If the value of the content exceeds USD 400, you must pay taxes at destination.

Yes you can send cell phones, but with the following requirements:

• You can only send 1 per box.
• The cell phone only can be packed with its accessories (Charger, hands-free, case), it can not contain any other merchandise.
• You must specify the IMEI number and cell phone brand in the description of the invoice.
• In the invoice you must specify the tariff item number 8517130000 and clarifying whether or not it exceeds 22 UVT's